P.O Box 3039,
South Melbourne 3205
Australia wide: 1300 763 745
International: +61 3 9360 3444
“Personal information” means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about a person whose identity is apparent, or can be reasonably ascertained, from the information or opinion.
Collection of Personal Information
Rhino Grating collects personal information from a wide variety of sources including this Web Site, during telephone calls and directly from customers, distributors and suppliers.
Among the personal information that Rhino Grating commonly collects is the following:
- Name, address and telephone numbers;
- Transaction records, including those relating to your purchases from us, and if you are a distributor or supplier, your other dealings with us;
- Records of any queries or complaints that you may make;
- E-mail address if you have:
- selected to register for the investor information service via this Web Site or have contacted the Rhino Grating Consumer Enquiries team by email;
- otherwise contacted us by email; or
- otherwise been requested to provide your email address;
- Any information that you provide through promotions, competitions or customer surveys;
- Recordings of some telephone calls to Rhino Grating Consumer Enquiries; and
- Any other information that you have provided to us as a result of any communication, dealing, transaction or negotiation with us.
Use of Personal Information
The National Privacy Principles require that, other than for certain specified exceptions, we only use your information for the purpose for which it was collected or a purpose related to that purpose. Some of the purposes for which we commonly use your information are as follows:
- to assist in providing our products to you;
- to assist with any calls that you make to Rhino Grating Consumer Enquiries;
- to communicate promotional offers and special events; and
- for our internal administrative, marketing, planning, product development and research requirements.
However, Rhino Grating may also use information for any other purpose for which the information was collected and for purposes related to that purpose.
Disclosure of your Information to Third Parties
Rhino Grating recognises that some of the information you choose to supply may be personal information. Rhino Grating will not disclose your personal information to a third party except as described in the privacy statements we provide to you or where the disclosure is otherwise consistent with the law.
Website Privacy Statement
In relation to this Web Site, Rhino Grating collects, uses and discloses personal information in the following ways:
Rhino Grating’ web servers (and our feedback forms on the web) gather your IP address to help diagnose problems with our service, to administer our Web Site, and to gather broad user information (for example, which areas of our Web Site are visited most frequently). Such user information is gathered in aggregate only and cannot be traced to an individual user.
A cookie is a small data file. Rhino Grating does not use permanent cookies that are stored on your hard drive after you have visited our Web Site. However, we do use temporary cookies which are only stored on your hard drive for the duration of a single browser session. These temporary cookies allow our servers to keep a record of where users have visited on our Web Site. Users who do not want to receive cookies can configure their web browsers to refuse them, however doing so may prevent some part of our Web Site from working.
Information submitted by email or online forms
Users may choose to supply Rhino Grating with information either via email links from this Web Site, or by completing and submitting one or more of the forms which are available on this Web Site. Rhino Grating does not require users to register in order to use this Web Site. However, we may ask you to provide certain personal information to enable you to participate in particular activities, such as entering a competition online, using our online shareholder services or to enable us to respond to any queries you may make through this Web Site. In such cases we may pass on your personal information to third parties engaged by us to provide such services.
Consumer Enquiry Centre Privacy Statement
Calls to Rhino Grating Consumer Enquiries (Calls) may be recorded for quality, training and verification purposes. Even if your Call is not recorded, Rhino Grating Consumer Enquiries may collect personal information that you provide during the Calls. In relation to personal information provided during Calls, Rhino Grating collects, uses and discloses personal information in the following ways:
Customer Service – Rhino Grating will use the personal information you provide during Calls to assist in answering your query or addressing your complaint. This may include using information you provide to contact you following the Call in response to your query or complaint.
Quality – If your query or complaint relates to the quality of products or services provided by a Rhino Grating stockist or distributor then the personal information may be used to address that issue with the stockist or distributor in question. Generally, it will not be necessary to identify you when the complaint is raised with the stockist and distributor. If it is necessary, we will seek your consent first.
Training – Rhino Grating may use the recording of the telephone conversation for internal training purposes.
Verification – If you have a complaint in relation to the quality of Rhino Grating products then Rhino Grating may retain the recording of the telephone conversation for verification purposes. Rhino Grating may also disclose the recording to third parties, including its professional advisors, in order to address the complaint or any action you may take in relation to the complaint.
Destruction of your Information
We will take reasonable steps to destroy or de-identify any personal information about you which we hold, when it is no longer needed by us.
Access and Updating
Rhino Grating recognises that you may wish to access or update personal information that Rhino Grating holds about you. Rhino Grating will provide access to that information in accordance with the Act. You may access, correct or update your personal information by contacting us (please go to our Contact Us page).
You should be aware that Rhino Grating may refuse to correct your personal information if it does not agree that the information is incorrect, incomplete or inaccurate. If Rhino Grating does not agree to amend your personal information then we will add a note to the personal information stating that you disagree with it.
Rhino Grating will take reasonable steps to protect personal information we collect from you from misuse, loss or unauthorised access, modification or disclosure.